FREQUENTLY ASKED QUESTIONS

MY BAND AND I WOULD LIKE TO PLAY AT SONGBYRD, HOW DO WE DO THAT?

Songbyrd would love to hear your band. We currently do not accept physical press kits, but we welcome your pitches with relevant links, files and references. Songbyrd typically books 3 or more months in advance. We do listen to every submission so please allow us time to review and go over it, DO NOT CALL THE VENUE REGARDING BOOKING, you will get our cafe staff who will not be able to help. Please email booking@songbyrddc.com

DOES SONGBYRD MUSIC HOUSE HAVE SEATS?

The first-floor bar and cafe have permanent seating, the downstairs music venue has some permanent benches, and for listening parties, there are tables and chairs are out for your enjoyment. For live shows, the benches are first come first serve we do not reserve them. Whatever seating is available will always be available on a first come first serve basis.

HOW CAN I PURCHASE TICKETS FOR A SONGBYRD EVENT?

Advance tickets can be purchased through our website and Eventbrite.com. Tickets can also be purchased in advance at Byrdland Records, located at 1264 5th Street, N.E. Tickets are typically available 30 days in advance, but please call to confirm that the show you would like is available.

WHAT TYPE OF PAYMENT OPTIONS ARE THERE IN THE VENUE?

If you are buying online you can use any form of payment Eventbrite accepts. Day of ticket purchases can be made at the ticket booth via credit/debit card. You can purchase tickets on site beginning approximately 30 minutes before the show in most cases, unless the show is sold out.

WHAT IS YOUR REFUND POLICY?

All sales are final. No refunds or exchanges unless a show is canceled, or unless there is another valid and eligible reason per our ticketing company, Eventbrite. 

CAN WE TAKE PHOTOS DURING A SHOW?

You may take photos of the show with your phone unless expressed otherwise by the artist, NO FLASHES. Professional photographers must be approved by the venue and artist, no flashes are allowed. Any photos posted on social media or elsewhere on the internet may be used by Songbyrd.

I'VE BOUGHT TICKETS TO A SHOW, BUT WANT TO GIVE THEM TO SOMEONE?

If you want to change the name on your tickets or on will call you will need to contact Eventbrite  to transfer tickets.

DOES THE VENUE OFFER FOOD?

Songbyrd has many options for food and beverage, with a full menu and bar.

DO I NEED A ID TO ENTER THE VENUE?

Yes, you will need to provide a valid ID, no matter how old you are. If you do not have an ID you will not gain admittance. A valid form of ID means that it is government met issues, non-expired and valid, foreign driver’s licence will not be accepted. There will be shows that are 21+, 18+, and all-ages, and if you do not have a valid ID during those shows you will be treated as underage and will not be allowed to consume or hold a drink. These policies are strictly enforced and any violation will result in immediate ejection from the building with no refund.